bol. · Product Owner
Better teamwork. Fewer partner problems.
The team had good developers. The opportunity was to improve how they worked together, bring focus to delivery and turn that into a better experience for selling partners.
Start with how the team works
I joined a team responsible for product-information tools. Its performance was held back by collaboration problems. I improved the way we worked together, including refinement, and brought technical debt and delivery capacity into clearer focus.
Make the improvement visible
Partner support cases related to content problems fell by 50%. That was a practical sign of the difference better collaboration and delivery could make, beyond simply increasing the amount of work completed.
Create room for strategic delivery
With better control over technical debt and delivery, the team could also take on strategic work. One example was product-upload functionality that automatically suggested attributes.
Know when to stop a product
I also led the retirement of a tool whose functionality overlapped with an alternative. That meant identifying users, explaining what was changing, mapping alternatives and phasing out the tool carefully. Product work is not only about launching: it is also about helping people move on from something they use.
The takeaway
50% fewer partner support cases
Let’s talk
What are you trying
to make happen?
A product idea, an operational challenge or a new use for technology. Let’s explore it together.