Philips · Portfolio platform rollout
A shared view of transformation.
Installing a platform was only the beginning. At Philips, I helped connect the technology, the people using it and the decisions it needed to support.
The challenge
Philips needed a consistent view of progress across its Accelerate! transformation programme. A strategy execution platform connected high-level initiatives to programmes, projects and performance measures. But once the technology was in place, people needed support to use it, requirements needed refining and reporting needed to become consistent across the organisation.
Connect the business and the supplier
Our team worked with programme ambassadors representing different parts of Philips. We brought requests into one backlog, held weekly prioritisation discussions and coordinated with the supplier. The original case study records more than 300 business change requests processed together. Keeping one shared overview helped align priorities with the available budget and avoid separate versions of the tool.
Make requirements clear before delivery
Some needs could be met through configuration; others required new functionality. We made requirements visual, validated them with the business and tested changes before asking ambassadors to confirm they worked as intended. This gave the business a clear point of contact and helped keep the supplier focused on what people actually needed.
Scale the delivery team
I recruited and onboarded three consultants to help scale the work as adoption grew. Together, we supported the business implementation, connecting requirements, testing, training and day-to-day support. The aim was to build knowledge within Philips so that adoption did not depend entirely on the supplier.
Help people make it their own
We created an online learning environment with practical documents, questions and answers, and short instructional videos. Webinars, workshops, weekly question sessions and online support helped colleagues around the world. Train-the-trainer sessions equipped ambassadors to support their own teams. Training evolved with the questions people actually asked.
A shared basis for decisions
The original case study records adoption by more than 1,400 people, with interest spreading beyond Accelerate! to other parts of Philips. Financial and non-financial measures came together in one platform. Standard reports gave project teams, programme leaders and executives the same information, while reducing the time spent consolidating monthly and quarterly progress. The result was a shared basis for discussing performance and deciding what needed attention.
The takeaway
1,400+ users · One shared view of progress
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